Please log into your account to send emails so that they are attached to your order # and we are sure to see your message.
For immediate assistance please call us at 800-227-9508 from 10am-4pm PST.
14 days from the date of delivery. Buyer pays shipping both ways plus a 20% restocking fee.
No returns accepted after the 14th day.
3 Days from the day of delivery to report damage. Please take digital pictures to help us file a claim with the freight company. No claims for damaged items accepted after 3 days as there is no way for us to know who damaged it; the freight company, the factory or the buyer, or his contractors. The freight company will not approve claims for damage after 3 days. If you have the product a whole month or longer there is no way to know that someone at buyers property did not damage the item as too much time has gone buy.