Shipping & Delivery
Flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. BBQ COACH Corporation&reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb side delivery and lift gate service. If special considerations are required for curbside delivery (ex: hard to reach areas such as Martha's Vineyard or a rooftop condo, etc), these special considerations will be an additional fee and are not included in standard shipping. Our Simple Shipping Policy does not apply to items that require you to call for pricing, as these sometimes also require special considerations for deliveryWe do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire. All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature;BBQ COACH Corporation can not be held responsible for damages that may occur during delivery. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. BBQ COACH CORP is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads,gated communities, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it. Remote or hard-to-reach areas (example: Martha's Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges. If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies BBQ COACH CORPORATION does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Canada, Alaska and Hawaii are not eligible for free shipping. All Canadian, Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments. The customer is responsible for all duties and tariffs on Canadian shipments.
We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work. Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only. You have 3 business days to call us at 1-800-227-9508 &;to report any damage Standard Delivery: If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-800-227-9508 to report the damage. Freight Delivery: If you authorize the freight company to leave freight without a signature, BBQ COACH Corporation cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition. If your order ships via freight, please follow these steps: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive. If a pallet(s) or piece(s) is missing Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces" Call us at 1-800-227-9508 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them. Step 2 Inspect the packaging for external damage. If you notice exterior damage: Open the box and inspect for concealed damage before signing the delivery receipt. If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 1-800-227-9508. ( If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. ) Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing. Please Note Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition. If there is no visible external damage, please sign for your freight. Please inspect your items for concealed damage after the driver has left. Important!You have 3 business days to call us at 1-800-227-9508 to report any damage.
BBQ Coach Steel frame parts are covered under a 15 year limited warranty. Please see warranty for full details listed at www.bbqcoach.com
Return Policy - 14 DAYS From the Day Of Delivery. After 14 days no returns accepted.
Here at BBQ COACH Corporation, we want you to have a great experience with us! if your return is because of our error, we'll eat these shipping costs. If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced. If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a "before" picture in case there is any damage to the item on its way back to us. ALWAYS Obtain Insurance on products you return in case they are damaged you can file a claim with the carrier for your money.We do not accept damaged items being returned. Return Agreements I have read and agree with BBQ COACH Corporation return policies. I understand that I am responsible for shipping charges to me and shipping charges back to BBQ COACH Corp. I understand that even if I was not charged for shipping originally, shipping did have some cost, and that cost is non-refundable.I agree to package my shipments in accordance to these guidelines. I understand that I should call BBQ COACH at 1-800-227-9508 and leave a message I am shipping back a product. I understand that in addition to paying the full shipping cost both ways I will also be charged a 15% restocking fee.
As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-800-227-9508.
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